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Your short and long-term career success, as well as your overall job satisfaction, depend on having a strong corporate brand/personal brand connection.
Your short and long-term career success, as well as your overall job satisfaction, depend on having a strong corporate brand/personal brand connection.

You may already know that defining and communicating your unique personal brand on the job is a powerful way to further your career. But have you ever thought about the connection between your personal brand and your company’s brand? What role does that “connection” – or lack of a connection – play in your career success? And how do you determine if your personal brand is out of sync with your company’s brand?

Whether we’re talking about personal brands or corporate brands, here’s a secret that the best marketers know: Great brands don’t get to be great by accident! In fact, there is a tried-and-true formula for building great brands, and it starts with defining six core elements. These elements fit together like puzzle pieces to define your personal brand or your company’s brand, and they reflect what you want your firm – or “YOU” – to stand for. How does your personal brand line up with your company’s brand in terms of these six elements?

1 Target Market/Audience. Who does your company target as existing or potential customers for its products or services? BMW targets wealthier customers than Toyota, for example. Cuervo targets younger customers than Smirnoff. Just as your company focuses on who it wants as its customers, your personal brand should also be focused on the people at work who can most impact your career and future. They make up your personal brand’s “audience”.

2 Needs. Your company meets the needs of its customers through its products or services. It’s no different with your personal brand. Think about it: What does your personal brand audience need from you, and how well are you meeting those needs?

3 Competition/Comparison. Corporate branders need to know their competitors well in order to understand why a customer would choose their brand over another. Similarly, personal branders must know something about the other people that their audience will compare them with. Is there someone else who can better fill your personal brand audience’s needs? That’s your personal brand “comparison”.

4 Benefits/Unique Strengths. A corporate brand must offer specific benefits to its target market, just like your personal brand needs to communicate the unique strengths that set you apart from others.

5 Reasons Why. A big name brand must have “reasons why” – reasons that convince a company’s target market that the brand can deliver the benefits it offers. Your personal brand has reasons why, too – reasons your personal brand audience will believe you can deliver the unique strengths you promise. What credibility do you have, and why?

6 Brand Character. Every brand – corporate or personal – has a personality or “character” that makes it different from any other brand. Think about the difference between Pepsi and Coke. The products contain almost the exact same ingredients, but each brand has a unique character that has been carefully created by marketers. And that character is what helps you choose one soda over the other. Your personal brand character does the same for “YOU.”

 

Comparing Your Personal Brand with Your Company’s Brand

If you apply the above framework to both your company’s brand and your personal brand, do they connect well with one another? Is your company’s target market of interest to you, and are they the kind of people you enjoy pleasing? Are you passionate about working to fill the needs of that market?

Everyone who works for a company is a marketer for that company. You represent the firm whether or not you deal directly with customers or perform direct sales as a part of your job. The bottom line? To be successful on the job, you need to have a connection with the company’s brand, character, and mission. Your personal brand definition needs to “fit” like a glove with the corporate brand definition.

Let’s take Anna as an example. She had worked for 15 years as a corporate executive for a multinational airline, a job which had given her opportunities to travel and live all around the world. She had been very happy there until a few years ago when she began to feel uncomfortable in her job. She realised she was no longer content and passionate about the company, and she couldn’t figure out why.

When Anna sat down and defined both her personal brand and the airline’s corporate brand, she discovered that the two brands were out of sync. Her personal brand character hadn’t changed over the years, but the company’s brand character had changed – as a result of “9/11”. Before those fateful events, the company had been a friendly place to work. But after Sept 11, 2001, the company had implemented many new policies and changes that resulted in a less friendly work environment.
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By ROSHAN THIRAN

roshan.thiran@leaderonomics.com

Jobs always saw a future with possibilities. He looked beyond today and saw something better in everything.
A few months before Steve Jobs passed away, I received a book from publisher McGraw-Hill on Jobs by communications coach Carmine Gallo. I started recollecting the “Think Different” Apple ad campaign. The ad was the starting point in Jobs’ revival of a company he founded, was fired from and later brought back to turn it around. The ad was memorable because it was essentially about Jobs’ leadership and his desire to “change the world.” The copy of the ad, read by Richard Dreyfuss, goes like this:

“Here’s to the crazy ones. The misfits. The rebels. The trouble-makers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. And the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world are the ones that do.”

This campaign featured Thomas Edison, Einstein, Gandhi, Amelia Earheart and other Apple heroes. Jobs explained that “you can tell a lot about a person by who his or her heroes are” and his role models were people who “changed the world”.

Jobs was “the most successful CEO” according to Jack Welch, as he reshaped the computer, entertainment, music, telecommunications and the book industries. Born to Joanne Schieble and Abdul Fattah Jandali, a Syrian, he was adopted by Paul and Clara Jobs who promised his biological parents that they would send Jobs to college. Jobs did go to Reed College but dropped out after one semester.

Although he dropped out, he continued attending classes he was passionate about. He worked briefly at Hewlett-Packard where he met Steve Wozniak, who would later co-found Apple with him, and then took a job with Atari to save money to go to India to “find himself”.

He travelled to India and came back a Buddhist with his head shaved and wearing traditional Indian clothing. Jobs began that trip wanting to “change the world” but he did not know how. During his time in India, he realised that “maybe Thomas Edison did a lot more to improve the world than Karl Marx or Neem Karolie Baba put together”. Jobs’ trip to India convinced him that his purpose on earth was “to put a dent in the universe” through innovation like his great role model Thomas Edison.

Studying Jobs’ leadership, I uncovered that he, like Mandela, Gandhi, Napoleon, Welch and other great leaders, began their leadership journey in silent retreat “finding themselves and their passion”. In fact, interestingly, I found six key steps which enable all great leaders across time to “put a dent in the universe”. The steps are as follows:
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10. Be creative with your resume

Your resume is what decides if you get that first phone call or not. Treat your job application as if it was the first phase of your interview. Make sure your resume is neat, and well organised. You can even try adding some colours and pictures to it to make it stand out from the other applicants. Don’t be afraid to get creative, there are many other ways to send in your application besides a normal word document.

9. Do your homework

Before going for an interview, make time to study about the company and the industry. You can point out some of the values of the company which you admire during your interview. Your interviewer will be impressed by youre diligence and it also shows that you are really interested in the company.

8. Don’t be late!

First impression can either seal or break the deal. Be sure to plan your time properly. If you are unfamiliar with the place, leave earlier. Showing up late for an interview gives your interviewer the impression that you are not serious about the job. In the event where you have no choice but to be late, call and inform your interviewer.

7. Present concrete examples of your skills

Put together a portfolio of the things you have done before to show that you posses the skills to claim to have. You can also tell stories of previous experiences and how your skills were prevailed in certain situations.

6. Ask questions

It is always important to ask questions after the interview. Ask questions which show that you are really serious about the job, such as who you will be reporting to, or what changes or improvements they would like to see in the division by hiring a new employee for the position.

5. Dress appropriately

The way you dress gives people a certain impression about your personality. Be sure to dress professionally, use soft colours like grey, white or blue. Avoid bright and striking colours as it may distract the interviewer. Don’t over accessorise, and make sure your attire is not too revealing or too sloppy.

4. Take turns to speak and listen

It is normal for a person to get excited to promote himself during an interview. Don’t go on just talking about yourself. Your interviewer may think you are just rambling or bragging. Remember to let your interviewer speak as well.

3. Follow up
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Like many people, I recently took a pledge to be vegetarian during the month of lent. It is indeed an interesting time for me, as I have to be innovative in finding recipes and places to eat. But thank God, there are interesting vegetarian restaurants and I would like to call them innovative restaurants. The product range that is offered was truly amazing and I can tell that there was a lot of thought that was put into it. The experience is tantalising to the taste buds. Anyone would be tempted by the range of innovative products in the wide array of menu offered whether you are a born vegetarian or not. This made me wonder, what inspires innovation? What spurs an innovative mindset to create commercially viable products, services and solutions?

My curiosity led me to Simon Sinek’s Golden Circle Model. The model suggests that great leaders, companies and even innovators always start with the WHY and then the HOW and lastly the WHAT. This inside-out model is unconventional compared with the conventional outside-in model where we tend to focus on WHAT needs to be done, HOW it has to be done and lastly the WHY it has to be done.

Great companies like Apple have a very strong “WHY” which inspires the HOW and then the “WHAT” is the end outcome. For example, Apple’s WHY is to “Think Different”; this is its compelling reason for existence and this inspires the HOW, which is to create innovative, easy to use computers, and lastly WHAT happens at the end is that it becomes the most innovative company in the world.

It would have been different if it was to operate the conventional way or the outside in model, for example. The WHAT would be selling computers, the HOW would be done through cost cutting and lastly the WHY would be to make money. Sounds familiar? If your approach is this, you might enjoy short-term profitability but it will not be sustainable. There must be a strong and compelling WHY to inspire creativity and innovation. As the famous saying goes, where there is a will there is a way. The will here talks about the why. Great innovators and creators are often sensitive to the WHY they do what they do.

Great companies like Apple have a very strong “WHY” which inspires the HOW and then the “WHAT” is the end outcome.
Great companies like Apple have a very strong “WHY” which inspires the HOW and then the “WHAT” is the end outcome.

I recently went to an excellent exhibition called the art of the brick in Singapore. It showcases the interesting yet amazing work of Nathan Sawaya who is a renowned Lego sculptor and artist. His recent global museum exhibitions feature large-scale sculptures using only toy building blocks, Lego bricks to be exact.
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By ROSHAN THIRAN

roshan.thiran@leaderonomics.com

Here are my top 10 practical engagement opportunities:

 

The employees’ level of engagement is directly related to the relationship they have with their immediate manager.

A school teacher spots a scribbled paper of her son and suddenly gets emotional. Her husband walks in and asks why she is crying. She quickly shows him the essay and asks him to read it. The husband reads it, thinking it is an assignment of one of her students. The essay goes as follows:

 

“Dear God,

Grant me a favour. Please make me into a television. I want to take the place of the TV in my house and I want to have my family around ME. To be taken seriously when I talk.

I want to be the centre of attention and be heard without interruptions or questions. I want to receive the same special care that the TV receives even when it is not working. I want to have the company of my dad when he arrives home from work, even when he is tired. And I want my mum to want me when she is sad and upset, instead of ignoring me.

I want my brother and sister to fight to be with me. I want the whole family just to spend some time with me. And lastly, I want to make my family all happy and entertain them, just like the TV. Please grant me this wish to be a TV.”

At that moment the husband pauses and says, “Poor kid! What horrible parents he has!’

The wife looks at him and says,“That essay is our son’s work!”
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Volunteer to get ahead

 

 

If volunteering as an individual seems like a lonely task, why not volunteer as a group or as a company?
If volunteering as an individual seems like a lonely task, why not volunteer as a group or as a company?

We often relegate volunteering to the side, thinking about it as some feel good activity we do every once in a while to make ourselves feel better. However what a lot of people don’t realise is that volunteering is a very effective way of accelerating the development of our leadership. Here are some reasons why volunteering is great for your development:

1. Develop your skills through practice, practice, practice

If you are someone who is hungry to learn, volunteering is a great way to pick up new skills and develop existing ones. At work, we have our roles that we invest time and effort into. We spend hours upon hours doing what we do, but ultimately, the amount of exposure we get is limited by the scope of our roles. By exposing ourselves to other tasks outside of work where we can grow new skills, we can really accelerate our personal development.

Here are the top skills you hone by getting involved in community work:

· Communication

· Leadership

· Teamwork

· Fundraising

· Problem solving

· Public speaking

Rather than just sitting down in a training session and learning how to communicate effectively, why not put it into practice in a real life community project. Community work is about action and getting results, and we learn much quicker when we do something rather than by listening. When we practically do something and learn by doing, studies show we learn seven times more effectively than when we’re just told how to do it.

It’s the ultimate win-win situation – organisations get the help they need, and we get access to a training ground.

2. Increase your career opportunities

According to a TimeBank survey with 200 of the largest companies in the United Kingdom, 73% of the companies said they would hire a candidate with volunteering experience over one without. A CV that is filled not only in the Work Experience section, but also in the Volunteering section, demonstrates extra capabilities like the ability to take initiative, adaptability to different environments and the capacity to relate to different groups of society.

There are benefits for employees who volunteer as well. The same survey showed that 94% of employees who volunteer, either got the job, or got a pay increase or received a promotion because of the new skills they learned by volunteering.
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As we all know, “Customers are always right”. It is best if we assume responsibility for the problems that our customers point out, because if one customer complains, chances are, there are others who are facing the same situation too. After you remedy the situation, make sure that this never happens again as repeat offences do not go hand in hand with retaining customers.

 

If customers are verbally abusive and swearing during the conversation, just take a deep breath and pretend that you did not hear anything. Later, just inform the customers how you can help them. Bring the conversation back to the issue. Always try to provide a solution and stay objective. Ignore any personal comments, as customers are just venting frustrations at you as a representative of your company.

As human beings, we all have bad days once in a while, especially in this busy world that we live in. With grumpy customers, it is best to try to stay calm and interact with them in a pleasant, calm voice, speaking politely and smiling, as this can make their day slightly better.

Always accept complaints from customers as a “gift” from them. Think of the complaints as gifts to you and your company as this is a chance to improve and fix any gaps that you may have. It is better to know what is going wrong than not being aware of the problem at all, which can then cause the loss of more customers in the future. So, whenever there is a complaint, always thank the customers for informing you about it.

No matter how loud your customers speak to you, always respond in a proper tone, and be polite while speaking. Staying calm as well as having a clear mind helps you dispel the anger and not be affected by a customer’s angry tone. This will reflect on the customers and will help them calm down.

Every customer has a different personality. Some may just want attention and some may want to be in control of things. Understanding customers’ values is one way to handle them. When a customer wants to be recognised just ask them if they have any suggestions about the issue at hand, and if customers want control, provide them with choices on how the issues could be resolved.
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By GEORGE KOHLRIESER
mystarjob@leaderonomics.com

 

As we reach the tail-end of the year, one of the most devastating events was how gunman James Holmes opened fire in a crowded movie theater showing the Batman film, The Dark Knight Rises, killing 12 people, including a six-year-old girl. Fifty-nine others were wounded or injured by tear gas the gunman set off before opening fire.

I’m no stranger to this kind of dehumanised violence. As a hostage negotiator, I’ve been held hostage myself four times in the line of duty. That’s never a comfortable place to be, but I kept in mind that the success rate of hostage negotiators is as high as 95% and I knew why.

Hostage negotiators are successful because they build trust through dialogue. That dialogue changes the mindset of the hostage taker so he will surrender his weapons and hostages, even though he is aware he will probably go to prison. In essence, the hostage negotiator becomes a “secure base” to the hostage taker. A secure base provides a sense of safety and stretch, just as a parent, grandparent, or caretaker provides their child, both protection and encouragement to go out, explore and take risks.

Today, I work mostly with corporate leaders instead of hostage takers. In my book Care to Dare, I define a secure base as “someone or something that gives protection or a sense of protection, inspires or brings forth energy within an individual.” With this inspiration and energy, individuals step out of their comfort zones and strive to fulfill their untapped potential.
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Sexual harassment at work is a common issue that is far more prevalent in the workplace than most people actually realise.
Sexual harassment at work is a common issue that is far more prevalent in the workplace than most people actually realise.

Sexual harassment at work is a common issue that is far more prevalent in the workplace than most people actually realise. Often, it is said that people tend to be confused with what sexual harassment really is and when the right time is to lodge a complaint. According to the Ministry of Human Resources 42-70% of female workers in a number of industrialised countries have been subject to sexual harassment. Some report these cases; but what about the ones who keep silent? It is a serious issue which requires quick attention and preventive measures. Let’s explore some of the common examples and signs of when they happen and how to avoid being a victim because of fear of retaliation or losing one’s job.

What is Sexual Harassment?

There are many forms of harassment or violence, but sexual harassment is one of the most common forms especially with women as victims. According to the All Women’s Action Society (AWAM), “sexual harassment is defined as receiving any unwanted conduct of a sexual nature including sexual comments, fondling, lewd gestures, jokes, emails, smses, pornographic pictures, coercion and more”. To be specific, there are two types of sexual harassment, namely “quid pro quo sexual harassment” and “hostile environment sexual harassment”.
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By ROSHAN THIRAN
roshan.thiran@gmail.com

 

Martin Luther King inspired many to make a difference on racism. Interestingly, his speech began with “I have a dream” and not “I have a plan.”
Martin Luther King inspired many to make a difference on racism. Interestingly, his speech began with “I have a dream” and not “I have a plan.”

A couple of years ago, I was perplexed by an issue. Why are some people and organisations more innovative, more influential, and more profitable than others, even though they may be less funded, less equipped, and possibly far inferior? Why do some command greater loyalty from customers and employees alike?

Everywhere, small start-ups were outwitting big giants, and “little” people like Nelson Mandela, Gandhi and Sam Walton were out-muscling far more advanced and illustrious opponents. Why is Apple considered more innovative than Samsung, even though Samsung wins more innovation awards?

Mozilla is a small foundation with less than 60 employees but their Firefox product is far superior to mighty Microsoft’s IE, which has more resources, talent and funding. A couple of years ago, I interviewed Wikipedia founder Jimmy Wales on The Leaderonomics Show. Wikipedia had one employee yet eliminated heavy-weights Encyclopaedia Britannia and Microsoft’s Encarta to become the world’s largest encyclopaedia.

This question kept bugging me until I met Simon Sinek via a TED Talk, who similarly grappled with this issue. He studied the lives of Martin Luther King, and the Wright brothers, who did not have as much funding or expertise as Samuel Langley in the aviation wars, yet won against the odds.

Sinek found that successful people think and act completely opposite from the others who end up “losing”. He used three words – WHY, HOW and WHAT in a concept he named “the golden circle”. The outermost circle, labelled “What” represents, for example, a company’s product. The next circle, “How” would be the technology behind this product, and the innermost circle represents “Why” the company makes the product.

With successful individuals, everything started with “Why” followed by “How” and finally “What”. Sinek discovered that the “losers” communicate in the exact opposite manner. He adds, “any organisation can explain what it does; some can explain how they do it; but very few can clearly articulate why”. Success can easily be replicated if we all start practising “inside-out” instead of “outside-in” leadership.
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