TalentCorp: Customer Centric Approach To Continue

Photo (above): Datuk Seri Abdul Wahid Omar (second from left) reviewing the process with immigration officers at MYXpats Centre

With the launch of the MYXpats Centre, the Government made good its promise to ease the process of expatriate facilitation.

The MYXpats Centre’s integrated, streamlined data platform has resulted in more efficient processing of expatriate applications within the stated five-day timeframe.

That is however not the end of the road. Companies can expect further improvements moving forward. Looking ahead, the collaborative roles of the Ministry of Home Affairs, the Immigration Department and TalentCorp is set to grow in importance and relevance as we strive to meet the evolving foreign talent needs of employers in Malaysia.

To meet these new challenges, TalentCorp will be rolling out new services, achieving tighter integration of multiple government databases, such as the Companies Commission of Malaysia, Inland Revenue Board and those belonging to other approving agencies.

Through streamlined processing and the opening of additional centres in Johor and Penang, TalentCorp hopes to extend and expand the reach of MYXpats Centre’s services in the months and years to come.

Gov agencies

A tripartite collaboration: Driving the transformation

The Government is committed to streamline and simplify expatriate services as an enabler to transform Malaysia into the preferred country for investment and top talent.

Towards this end, Ministry of Home Affairs, the Immigration Department and TalentCorp have joined hands to form a joint working committee to oversee expat-related policies and implementation.

This tripartite collaboration resulted in moving the Immigration service delivery from a Product Centric to Customer Centric approach. As part of the change, MYXpats was established as a full fledged one-stop centre for all expatriate needs incorporating the following:

Integrated Data Sharing platform
Online services to submit expatriate applications
Reliable decision support system

Triangle collaboration

Datuk Mustafa Ibrahim
Director-general of Immigration Department of Malaysia

“The opening of MYXpats Centre introduces a new level of enhanced immigration services. Through our oversight of the secure, government-run system, we will ensure that applications are processed in the most efficient manner, allowing us to deliver on the planned enhancement of immigration services started by the launch of the Expatriate Services Division (ESD) last year.”

Johan Mahmood Merican
TalentCorp chief executive officer

“We are proud to collaborate with the Immigration Department to better facilitate leading investors and employers to access foreign skill sets needed through MYXpats Centre.”