Corporate Governance EP2: Governance In Malaysia

Most modern customers expect immediate customer support as soon as they have a question or complaint. However, not all teams can provide customer support at the level that customers expect. One solution that businesses have found to provide customer support that meets customer expectations is to outsource their customer support. Professional businesses provide high-end support without burdening internal capacities. When crafting your customer support plan, it’s important to know what to expect from working with professional outsourced companies. Here are a few results that you can predict when working with outsourced customer support.

Dr Pawan today travels the world to spread understanding of the Dabbawalas system that he describes as “thrilling”. His nine-year long research on the organisation, which included being involved in food deliveries himself, extended in both length and personal investment beyond the requirements of his doctorate. Today he runs the Mumbai Dabbawala Education Centre, a centre that provides free education to more than 8,000 children of dabbawalas.