By BERNARD MARR
From factory line jobs to professions like accounting and medicine, artificial intelligence (AI) technologies mean that more and more tasks can now be automated and completed by machines or algorithms.
By HARESH KHOOBCHANDANI
By forcing the humanity out of human-to-human customer service interactions over the past decades, we’ve prepared customers to settle for less in human-to-AI interactions, too. Nevertheless, customer service needs a makeover.
By PRETHIBA ESVARY
Today’s businesses are forced into a life or death situation due to the rise in automation and artificial intelligence, a growing gig economy, and big data. If they don’t adapt, they risk becoming irrelevant.
By MORAG BARRETT
We are firmly in the embrace of the fourth industrial revolution at work, at play, and at home. It is transforming what, how and where work happens. Still think we can run a business technology? Not a chance.