By ROSHAN THIRAN
Many people approach challenges with the “It can’t be done” mindset, and so, inevitably, it can’t be done. This reinforces the idea of “impossible” in the minds of those unwilling to imagine what could be.
By ASHVAANI RAMANATHAN
If we want to change behaviours, we must change the experiences our employees are going through. When we successfully change these experiences through creation of new rituals, we have begun the process of culture transformation.