By DARREN FLEMING
When most business owners think of their business assets, they think of cash in the bank, stock on hand and the pipeline of future sales. While these are important, they are nowhere near as crucial as the intangible asset of trust.
By EVETTE CORDY
There are multiple problems that emerge: the culture, customer service, food quality, food service design and timely delivery of dishes. These have nothing to do with customer behaviour – in fact, you really couldn’t blame them for their bad reviews given none of their needs were being met. This is a classic example...
By RACHAEL SHALINI FRANCIS
Lori Ruff, a LinkedIn consultant included in the Forbes Top 50 Social Media Power Influencers twice, has this to say to businesses: “Social media is here. It’s not going away; not a passing fad. Be where your customers are: in social media.”