By RUBA NACKEERAN
It was my first solo trip to Spain. Everything was supposed to turn out perfect, until my backpack went to Rome, and the airline's customer service sent me into an unforgettable adventure of a lifetime. Well, almost.
By MIKE EDMONDS
In the 1950’s and 60’s, people drooled over flashy magazine spreads for the new Chrysler Superfin 5000, rushed to their neighbourhood dealership, bought one and then got decapitated by the razor-edged steel dashboard.
By JAQUIE SCAMMELL
Leadership is about consistently behaving and showing up as a role model that others respect, especially in customer service. Leaders set the tone for the day, and the shift, with each and every interaction with an employee. In turn, this has a flow-on effect to customers.
By YAZIN AKKAWI
Chatbots work great for simple or transactional requests because they remove the boundaries of different apps and websites. But with chatbots, what we gain in convenience, we lose in emotion.
By SANDY CLARKE
In the United Kingdom at least, we prefer our shopping trips to come with minimal fuss, and interacting with strangers who want to know your name feels, at best, rather suspect. But with its innovative policy, Starbucks tapped into a fundamental element of human psychology.
By TOMMY WEIR
In all our self-serving strategising, we are losing sight of another equally important question: what’s in it for the customer? And judging by my recent experience, the answer to that is rapidly becoming a big, fat nothing.
By MATT NAYLOR
Proudly named by the International Medical Travel Journal (IMTJ) as the “Medical Travel Destination of the Year” for three consecutive years since 2015, Malaysia has opened the eyes of patients all over the world as the recognised place for healthcare.