By HARESH KHOOBCHANDANI
By forcing the humanity out of human-to-human customer service interactions over the past decades, we’ve prepared customers to settle for less in human-to-AI interactions, too. Nevertheless, customer service needs a makeover.
By MATT NAYLOR
The biggest organisations in the world, based in the US, the UK, Europe, the Middle East are all already forecasting this change and planning ahead accordingly. For those currently setting up shop in Asia, and especially home-grown companies, their finger is already on the pulse and they are each set to see a huge...
By Haresh Khoobchandani
It's weathered sexual harassment allegations, accusations of strikebreaking, and a failed expansion to China. But with Travis Kalanick out as CEO, Uber faces a new challenge: a power vacuum.