By EMMA BANNISTER
When you present, pick one clear message to structure your presentation around, and then repeat that message throughout to make sure the message sticks. It is that one idea, purpose or point that is the glue that holds everything else together.
By EVA CHRISTODOULOU
Influencing is about inspiring, motivating, or in some way, compelling others to move in a certain direction. Some individuals are naturally great at this. Others find it very hard to influence the behaviours and actions of others.
As we all know, “Customers are always right”. It is best if we assume responsibility for the problems that our customers point out, because if one customer complains, chances are, there are others who are facing the same situation too.