By CHRISTIE CHUA It's all too easy to get caught up in the daily operations of the business and forget who really holds the power to make your clients happy: your employees. Take care of them and they will take care of your clients.
By ERNEST ANTOINE
The prospect of failure strikes fear in the hearts of most of us. We usually do anything we can to avoid the prospect of failing. If failure seems to be inevitable, we often try to hide our role in it or downplay its importance.