Ever felt trapped when dealing with conflict? Or do you blow up and lose all senses? It is only natural to go straight to our basic fight-or-flight instincts in moments like these. But how can we handle it effectively?
George Kohlrieser is a former hostage negotiator, an organisational and clinical psychologist and professor of leadership at IMD. His award-winning book Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance talks about how openly facing conflict can help us deal with business challenges as a leader.
Recommended for you: 6 Essential Skills For Managing Conflict
He outlines 7 key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems, and he shows how business leaders in particular can develop and access the skills they need to create trust and a positive mindset in their companies.
Building on lessons from 40 years as a psychologist and hostage negotiator, he shares his insights in this special 8-part video series.