Boss, Here is the Secret to Customer Engagement

Sep 17, 2021 • 1 Min Video

Getting Customer Engagement Right

The popular rhetoric is that "we are all about the customer" but how we do really go about engaging with the customer in a meaningful way, in a way that flows from the company's culture, and not due to any "artificially" imposed customer service program? According to Gallup, the customer engagement metric is most influenced by a simple habit of the manager. It is simple and yet often neglected.

Interested to know what this simple but neglected habit is? Watch this great video to see how to get Customer Engagement right with Joseph Tan.

Watch More: Fix Your Broken Windows & Your Culture
Must Read: The Customer Service Mindset

Share This

Business

•

Tags: Business Management

Joseph Tan

Joseph is a Leaderonomics faculty trainer who is passionate about engaging with leaders to transform culture in organisations. Previously, he was CEO of Leaderonomics Good Monday. He is currently based in the United States

In times of economic uncertainty, businesses are forced to reevaluate their priorities, reassess risk, and look for more stable investment opportunities. While some may perceive real estate as a volatile asset class, seasoned business leaders recognise it as a strategic tool for long-term stability and growth. Historically, real estate has demonstrated resilience during downturns and acted as a hedge against inflation and market volatility. Today, as inflation pressures, supply chain disruptions, and interest rate fluctuations dominate headlines, business leaders are revisiting real estate for profitability, portfolio diversification, operational flexibility, and future-proofing their enterprises. Here’s why a growing number of smart executives are making a return to the real estate table.

Aug 04, 2025 • 4 Min Read