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CSM training is a valuablе cеrtification program dеsignеd to еquip individuals with the skills and knowledge necessary to excel in the role of Customer Success Manager (CSM). A CSM is responsible for promoting and maintaining positive relationships with customers ensuring their satisfaction and driving long-term value.

In our efforts to address the talent needs of leading employers in order to attract, develop, retain the top talent required for Malaysia to reach her ambition of a developed economy by 2020, it is imperative that we raise the bar of the HR profession to improve the workplace practices and talent management initiatives in their organisations.