Leadership Nuggets: Living Up to Our Own Expectations

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

More than that, assessments now go beyond by potentially adding to the branding of your organisation. Leaderonomer Kathleen Tan shares and explores the arena of assessments, and the various methods available today.

Dato' Sheila Majid is one of the gems of the Malaysian music industry. From a teenage girl who loved to sing at friends' parties, she has become one of Malaysia's most successful singers