Is It Better to be Feared or Loved?

Technology is a foundation for most business operations, including communication, customer service, inventory management and financial reporting. Leaders cannot treat IT systems as isolated technical departments because they have a broad impact on company performance. When systems are slow or unreliable, the entire organisation is affected. Employees produce less work, customers are less satisfied and operational costs are higher. Reviewing IT performance metrics helps leaders determine if their technology helps or hinders business goals.

Leaders behind great organisations are people who have a great appetite to constantly want to learn and grow. We see that in the leadership cases behind Toyota and General Electric. Roshan Thiran of Leaderonomics exalts the act of learning and talks about the relationship of learning and growth in effective leadership.

Mark Laudi, CEO of Hong Bao Media is a media and communications mentor with 24 years of expertise in the media industry