Futuristic Enterprise EP5: Rashvin Pal Singh, Group CEO of B

Technology is a foundation for most business operations, including communication, customer service, inventory management and financial reporting. Leaders cannot treat IT systems as isolated technical departments because they have a broad impact on company performance. When systems are slow or unreliable, the entire organisation is affected. Employees produce less work, customers are less satisfied and operational costs are higher. Reviewing IT performance metrics helps leaders determine if their technology helps or hinders business goals.

Indeed, we are all encouraged to engage in honest and courageous conversations, but bear in mind that we sometimes say things inappropriately without considering the emotions of the other person.