It’s Never Work If You Enjoy What You Do

By Gregg Vanourek. The article discusses the dangers of unrealistic optimism, highlighting historical examples and cognitive biases that contribute to it and also provides tips for escaping the trap of being unrealistic.

For Abdul Shukoor, chief operating officer (COO) of Aurora Hotels International, his 27 years as a hotelier has impressed upon him the importance of passion when it comes to delivering excellent service.